Refund Policy

Your first 5 restorations are completely risk-free. If you're not happy with the quality, we'll refund your entire purchase within 48 hours of your request.

To request a quality-based refund, message us via the chat icon in the bottom right corner with:

• Your order number
• The restoration files you're not happy with
• Brief description of the issue

We need the restoration files to verify quality issues and improve our service. We cannot process refunds for restorations that weren't downloaded and saved.

After your first 5 restorations, all credit usage is final. However, if a restoration has genuine technical issues (corruption, processing errors, etc.), we'll either:

• Redo the restoration at no charge, or
• Refund the credit used for that specific photo

To report technical issues, message us via the chat with the affected file within 48 hours.

Unused credits can be refunded within 48 hours of purchase. After 48 hours, all credit purchases are final. Credits never expire, so there's no rush to use them.

Refunds are processed within 3-5 business days to your original payment method.